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The teaching of organization theory and the conduct of organizational research have been dominated by a focus on decision-making and the concept of strategic rationality. However, the rational model ignores the inherent complexity and ambiguity of real-world organizations and their environments. In this landmark volume, Karl E Weick highlights how the `sensemaking' process shapes organizational structure and behaviour. The process is seen as the creation of reality as an ongoing accomplishment that takes form when people make retrospective sense of the situations in which they find themselves.
- Sales Rank: #439913 in Books
- Brand: Weick, Karl E.
- Published on: 1995-05-31
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x 6.25" w x .75" l, .90 pounds
- Binding: Paperback
- 248 pages
Most helpful customer reviews
29 of 30 people found the following review helpful.
The Story of Sensemaking
By William A. Reed
This review is different than most, because rather than dissecting the book, I will provide a few overall ideas about the concept of Sensemaking and why it is worth your consideration. This is an academic and theoretical book, but the more casual reader should not miss out on its core principles. For an academic treatment of Sensemaking, see pages 57-64 of my dissertation which is available on my website.
Sensemaking is a process that applies to both individuals and groups who are faced with new information that is inconsistent with their prior beliefs. In some cases, it can be the lack of expected information that triggers the Sensemaking process. Weick's work is based in part on Festinger's theory of cognitive dissonance, which holds that people are uncomfortable with inconsistent beliefs and are driven resolve the dissonance it creates.
Consequently, Sensemaking posits that people will resolve their cognitive dissonance through plausible (but not necessarily accurate) narratives, which then become entrenched over time and resistant to change. This explains how, for example, religious groups can have such stringent beliefs, how political parties can be confident in their diametrically opposed positions, how organizations can develop very different cultures, and how individuals can develop very different interpretations for the same events.
Underlying assumptions in Sensemaking:
1) The world is complex and ambiguous
2) Available information is massive and contradictory
3) Individuals have limited ability to process information
4) Individuals are uncomfortable with unresolved ambiguity or contradictory information (cognitive dissonance)
5) Most actions, beliefs, and cognitions are socially influenced
The Sensemaking process:
1) Sensemaking starts with an event or act (or sometimes the lack of an expected event).
2) Individuals construct meaning for the event or act (interpret it) by selecting only certain cues from their past experience based on their existing beliefs and biases. Disconfirming cues are often not observed at all, deemphasized, or ignored.
3) Commitment forms around the interpretation to bind the interpretation to future action. When publicly communicated, commitment is especially strong.
4) Individuals are motivated to justify their commitments, so they initiate future actions and continually refine their interpretation of the original event so that their commitment to a course of action is deemed appropriate.
5) These new actions produce "evidence" that validates the interpretation and are used to increase decision confidence.
6) Over time, the ambiguous nature of the original event or act is forgotten and other possible "right answers" are never developed. More importantly, the commitment that was made to a specific decision or course of action increasingly becomes seen as the only rational, logical, and appropriate outcome.
For a more business-friendly, but still challenging book, which includes numerous examples, please consider Weick's "Making Sense of the Organization".Making Sense of the Organization (KeyWorks in Cultural Studies)
If you found this review helpful please click "Yes".
35 of 50 people found the following review helpful.
Powerful insight into how people work together
By A Customer
This book has a very academic tone but it has some powerful implications for anyone in business. The book makes a number of points that are not intuitive but that are very powerful. For example, he talks about the advantages of speed, confidence, and plausibility in problem solving and why they may be more important than accuracy
1 of 1 people found the following review helpful.
Great review of what works in organizations
By Dr. Jones
This book attempts to illustrate how organizations come to shape the behavior of their members. Weick argues that it rests in the fact that the organization comes to form the mental frame through which members are socialized as they are brought into the organization. Some aspects of the organization will be undefined ,change, or held back from the new member. The member is then forced to attempt to discern what they should do from multiple sources of information within the organization. Weick lays out how this process might look like. All in all, an important book on organization theory.
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